Refund Policy

At Irowod Studio, we are committed to your satisfaction and strive to provide high-quality home decor and furniture products. If for any reason you are not completely satisfied with your purchase, please review our refund policy outlined below.

Return Eligibility

To be eligible for a refund, please ensure the following conditions are met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • A return request must be submitted within 14 days of receiving your order.
  • Clearance or sale items are not eligible for refunds.

Return Process

If you wish to initiate a return and request a refund, please follow these steps:

  1. Contact our customer support team at contact@irowodstudio.com to request a return authorization.
  2. Package the item securely and include the original proof of purchase.
  3. Ship the item back to the address provided by our customer support team.
  4. Once we receive the returned item and verify its eligibility for a refund, we will process your refund within 3-5 business days.

Refund Options

Refunds may be issued in the following forms:

  • Original payment method: Refunds will be credited back to the original method of payment used for the purchase.
  • Store credit: If you prefer, we can issue a store credit for the amount of the refund to be used on future purchases.

Return Shipping

Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photos or additional information to facilitate the resolution process.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return, please reach out to our customer support team at contact@irowodstudio.com. We are here to address any refund-related inquiries and ensure your satisfaction with your shopping experience.

Thank you for shopping at Irowod Studio. We value your business and aim to provide exceptional customer service for all your home decor and furniture needs.